Frequently Asked Questions
A set of most prominent questions that could arise in your minds.
Does it matter which Internet browser I should use to access RiceHR since it is operated via Internet?
RiceHR has No restriction, you can use any browser (Preferred Mozilla Firefox)
Is the Employee Self Service site secure? How can I be sure someone else cannot see my online pay statement?
Yes, It is secure & fully Encrypted. More ever each employee will get their User Id & Password to access their ESS.
How many employees can be processed at a time in RiceHR?
Max of 1 million employees record can be processed at the same time.
Does mobile app (RiceHR) get hang when payroll and calls/other information of mobile accessed simultaneously
No, it won’t hang or cause your phone to malfunction. You can use any opthers apps simultaneously.
Is the RiceHR user-friendly, what are the key features?
Yes, it is user- friendly, RiceHR is a cloud based HR solution provider, the service is offered in a SaaS model (software as a service).
Can this be installed in Android mobiles?
Yes, It is available in Play store, you can download it and install in your Android mobiles.
Can this be installed on iPhones?
Yes, It is available in App Store, you can download it and install in your iOS mobiles.
What type and size of files can be uploaded in your Digital file (P-file)?
File Type: JPEG, PNG, PDF File : 2MB
What are all the self-driven reports available in RiceHR Solutions?
PF Reports , ESIC Reports, TDS Reports ,Employee details Reports, Cash payment Reports, Bank transfer Reports, CTC Report.
What are all the merits and demerits of the RiceHR Solutions?
Customized reports, User friendly, Images encrypted and Encrypted data, anywhere, anytime HR can hire the employee and manage end to end transactions on web or mobile. Employee communication can be notified using the mobile app.
Do you have a product which can be installed in my local system?
Our products are a cloud based HRMS solution, we do not desktop version of our solution.
Do you have a product demo video to understand how your Solution works?
Our products are very easy to use! We have a simple YouTube video on how to use our solution. How every we recommend our clients to have quick 30 minutes demonstration of what is possible with RiceHR
I want to use a specific HR Module. How do I get to know that?
To find a specific module details we have provided the details on the website, you may choose the module based on our need and get in touch with our customer support team. They will guide you with the right information at every step.
Tell me more about your technical support and how do they work?
Our technical team is available 5 days a week on normal support. Specialised support is provided to customers on the holidays and weekends on paid basis
I have implemented the solution, but I am not a HR expert. How do I get the training to use?
RiceHR is designed with the simplicity that anyone with basic business knowledge can operate the system with ease in mobile or web version. We provide How Do I guides for each of you modules with you have purchased, over and above you can reach out to the implementation or support team based on your business needs.